![]() if the files were not present reinstall the Drobo Dashboard. The following steps only need to be run in directory where these files were found. Register your Drobo product to verify entitlement and stay current on the latest. This will give you a list of files in this directory, do you see:ĭroboTBT.kext and/or TrustedDataSCSIDriver.kextĭroboTBT.kext and/or "TrustedDataSCSIDriver.kext Go to Mac HDD > Applications > Utilities > Terminal If you have done the above steps and Drobo Dashboard still does not recognize Drobo, try the following: If Drobo is not connected to the host at the time Drobo Dashboard was installed, this will require a complete uninstall/reinstall of Drobo Dashboard with Drobo connected.Īpple is aware of this issue and working to resolve, for more information see:Ģ. If the Drobo is not discovered, reboot the Mac.When Allow is clicked, this messaging should go away. Go to System Preferences General, check Allow for Drobo.NOTE: The Drobo should be in a Green state. Ensure you have the latest Drobo Dashboard version, this can be found here. Once backed up, Shutdown your Drobo using Shutdown in Drobo Dashboard > Tools > Shutdown. Prior to installing macOS High Sierra, it is strongly recommended that you: Backup your data. The Drobo must be connected to the host where the Drobo Dashboard is being installed Drobo and macOS 10.13 (High Sierra) Article Id: AA-02005 Last updated date: 12-04-2017.Select the language of your choice and click OK. A pop up will appear asking you to choose the language for installation. After downloading, double-click the Drobo Dashboard Installer to launch it. Perform the following steps to enable Dashboard Discovery: Go to the Start Drobo 5C page and download the Drobo Dashboard installation file for Windows. This pop-up only has a single button response To allow access this 3 rd party application to install drivers, go to Security & Privacy and check Allow When the Drobo Dashboard is installed for the first time, Mac brings up a pop-up: If Drobo Dashboard is not able to discover Drobo, follow these steps: Ensure you have the latest Drobo Dashboard version, this can be found here: įor additional information regarding Drobo and High Sierra, see:ġ.Once backed up, Shutdown your Drobo using Shutdown in Drobo Dashboard > Tools > Shutdown.Prior to installing macOS High Sierra, it is strongly recommended that you: As always, we recommend following best practices, which include backing up your data prior to installing the latest firmware.
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